Refund policy

Return Policy 

Hey y’all, and thanks for stoppin’ by 304 in the House. Every item we sell is made just for you through a print-on-demand process, which means we don't keep stock sittin’ on shelves—we make it when you order it. Because of that, we can’t offer returns or exchanges if you just changed your mind, picked the wrong size, or decided you didn’t like the color.

But if somethin’ shows up busted or not quite right, we’ll fix it. Promise.

Damaged or Defective Items

If your order arrives lookin’ rough—like it’s got a printin’ mistake, damage from the trip, or any sort of flaw—we’ll make it right as rain. Just holler at us within 30 days of gettin’ your package.

Here’s what we’ll need to help ya quicker:

• Your order number

• A short rundown of what’s wrong

• A good, clear photo (or two) of the damaged item

• A photo of the packaging, if it helps tell the story

Once we take a look and confirm the issue, we’ll send you a new one on our dime—or refund ya if a replacement just ain’t doable.

What We Can’t Take Back

Since everything’s made-to-order, here’s what we can’t accept for returns or refunds:

• Items bought in the wrong size or color

• Items reported after 30 days

• Items without photos or proof of the issue

• Gift cards

If We Messed Up

Now, if we send ya the wrong thing—like the wrong size, design, or color from what you actually ordered—that’s on us, and we’ll make it right. Same deal: let us know within 30 days, and send some photos to show what went wrong.

Reachin’ Out

Need to let us know about a problem? Shoot us an email at info@304inthehouse.com or use the contact form on our website. We try our best to get back to folks within 2 business days.

Thanks again for supportin’ us—we’re real proud to bring a piece of Appalachia to your home.